Updated [06.01.2024]
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Introduction
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Lovo Experience Gift ("we," "us," or "our") is committed to respecting your privacy. This Privacy Policy explains how we collect, use, and share personal information about you and the choices available to you regarding the handling of your information. Lovo Experience Gift operates a service that allows users to research, discover, and make purchases or bookings for various experiences, vouchers, and gift certificates ("Experiences") provided by third-party Experience Providers. Our services encompass the platform for researching, selecting, purchasing, and facilitating Experiences. Any interaction we have with you, the customer, is collectively referred to as "Services" in this Privacy Policy. This Privacy Policy is applicable to the personal information we collect when you interact with us online, via phone, email, or mail.

We may update this Privacy Policy periodically, and any changes will be communicated by revising the date at the top of this Privacy Policy. We encourage you to review this Privacy Policy whenever you engage with us to stay informed about our practices.

If you disagree with this Privacy Policy, your only recourse is to discontinue using our Services. If you agree to the Privacy Policy, you can continue using our Services, website, and booking Experiences.

Collection of Information

Personal Information We Collect Directly From You:

Lovo Experience Gift cannot provide its Services without collecting certain personal information from you. We collect personal information you provide directly to us, including when you purchase or return an Experience, use our website, submit Experience reviews, call us, create an online account, sign up for emails, participate in promotions, or communicate with us through social media.

The types of personal information we may collect include:
- Your name
- Home/billing address
- Phone number
- Payment information
- Date of birth
- Information necessary for the Experience Provider to fulfill the Experience (e.g., driver’s license numbers, meal preferences, known allergies, mobility restrictions)
- Email address
- Zip or postal code
- Demographic information
- Any other personal information you choose to provide

In some cases, we may also collect personal information about others, such as when you purchase an Experience as a gift. We use this information to fulfill your requests, and we will not send marketing communications to your contacts unless they separately opt in.

Information About Your Use Of Our Services:

We collect information about your use of our Services, such as the Experiences you purchase or express interest in.

Personal Information We Collect Automatically:

When you access or use our Services, we automatically collect certain personal information, including:
- Log Information: Browser type, access times, pages viewed, IP address, and referring link.
- Device Information: Hardware model, operating system, and version.
- Transaction Information: Details of Experience transactions, provider information, and date/location of purchase/return
.- Information Collected by Cookies and Similar Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our website and emails.

Personal Information We Collect From Our Partners And Other Sources:

We may obtain personal information from other sources, including social media interactions and information shared by Experience Providers.

Personal Information We Derive:

We may derive information or make inferences about you based on the data we collect, such as inferring your location from your IP address or determining your interests from your website browsing behavior.

Use of Personal Information

We use personal information for various purposes, including:
- Providing, maintaining, and improving our Services
- Facilitating and enhancing your online shopping experiences
- Delivering Experiences and Services, completing transactions, and sending related information
- Communicating with Experience Providers to ensure they have necessary information
- Processing orders, payments, and account adjustments
- Conducting research and development
- Responding to inquiries and providing customer service
- Communicating about Experiences, Services, offers, promotions, and events
- Personalizing your online experience and providing targeted advertisements
- Monitoring and analyzing trends, usage, and activities
- Detecting and preventing security incidents and illegal activities
- Complying with legal and regulatory obligations

Sharing of Personal Information

We may share personal information with:
- Service/Experience providers, vendors, consultants, and other service providers
- Law enforcement or in response to legal processes
- In connection with a merger, sale of assets, or business transfer
- Our parent company, affiliates, and subsidiaries
- With your consent or at your direction
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We allow Experience Providers to directly collect personal information from you for facilitating purchased Experiences.

Advertising and Analytics

We engage third parties for advertising and analytics services, using cookies and similar technologies for targeted advertisements and data analysis.

Data Retention and Redemption

We retain personal information based on business needs and legal requirements. Details of Gift Certificate or Experience Voucher redemption are treated as proprietary and disclosed only under limited circumstances.

Children

Our Services are intended for users over 18 years. We do not knowingly collect personal information from children.

Your Choices

- Manage or delete your online account information
- Opt-out of promotional communications
- Adjust cookie preferences

Contact Us

For questions or concerns about this Privacy Policy, please contact us at info@lovo.fun