Updated [06.01.2024]
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Acceptance of Terms and Conditions
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By purchasing, using, accepting, booking, redeeming, or participating in a LOVO Experience ("Experience"), LOVO Experience Voucher ("Experience Voucher"), LOVO Gift Certificate ("Gift Certificate"), or any other product or voucher offered by LOVO (collectively, the "Services") or by accessing, browsing, and using lovo.fun (the "Website"), you agree to be subject to the following terms and conditions ("Terms and Conditions" or "Agreement") as well as all other applicable laws. The Services and Website are offered by LOVO FUN Inc. ("LOVO"). IMPORTANT: This Agreement includes the resolution of disputes by arbitration instead of in court.
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LOVO may amend these Terms and Conditions at any time by posting such amended Terms and Conditions on the Website. Such amended Terms and Conditions will be effective as of the date they are posted to the Website.
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‍Purchasing and Redeeming

Follow the instructions for purchasing and redeeming an Experience Voucher or Gift Certificate found on the Website or in LOVO sales literature. As a condition to redeeming an Experience Voucher or Gift Certificate, a recipient must first register for an account and accept these Terms and Conditions.
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Experience Vouchers
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Experience Vouchers are issued and redeemable for a specific Experience offered through the Website. Experience Vouchers cannot be redeemed or exchanged for services with any other merchant, entity, or experience supplier. They cannot be redeemed or exchanged for cash except where required by state or federal law. Experience Vouchers do not store any value electronically.

You may purchase an Experience Voucher for your own use or as a gift for another person. LOVO will collect your billing address to complete the transaction. Upon purchase, the Experience Voucher shall be delivered electronically by e-mail to you or the recipient.

Experience Vouchers are redeemable through the Website for the specific Experience associated with the voucher. The recipient enters the unique Experience Voucher number from the delivery e-mail at the Website, creating or logging into an account, and then completes the redemption and booking process.

All sales of Experience Vouchers are final, except as explained in the below "Standard Purchaser Return and Refund Policy." Experience Vouchers may be exchanged in accordance with the conditions discussed below in "Exchanges."
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Gift Certificates
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Gift Certificates are issued in a dollar-denominated amount and can be redeemed for Experiences only through the Website. They cannot be redeemed or exchanged for goods or services with any other merchant. Gift Certificates cannot be redeemed or exchanged for cash except where required by state or federal law. Gift Certificates do not store any value electronically.

You may purchase a Gift Certificate for your own use or as a gift for another person. LOVO will collect your billing address to complete the transaction. Upon purchase, the Gift Certificate shall be delivered electronically by e-mail to you or the recipient.

Gift Certificates are redeemable through the Website toward booking an Experience of the recipient's choosing. The recipient enters the unique Gift Certificate number from the delivery e-mail at the Website, creates or logs into an account, and completes the redemption and booking process.

All sales of Gift Certificates are final, except as explained in the below "Standard Purchaser Return and Refund Policy."

Experience Vouchers and Gift Certificates expire 9 months after purchase.
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Vouchers and gift certificates have an expiration date. You can request a refund before the expiry date on your vouchers and gift certificates. If you have previously purchased an expired voucher or gift certificate, please contact LOVO to request a reinstatement and correction of the expiry date.